Thank you for taking part in this important industry-wide study
The study is completely confidential and you will
not be
asked for any personally identifiable information.
The aggregated findings will be passed back to each participating bank to
help them find out what they do well, and
where they can improve
their services.
The questionnaire on the following pages contains three
groups of questions to help us learn about:
- You and your banking
Just a few questions to
help us understand a little about the banking you do
- Problems you may have encountered
with your main bank
To discover if you have experienced any
problems or concerns with your bank in the past 12 months
- Your overall satisfaction with your
main bank
A few general questions about how satisfied you
have been with your main bank over the past 12 months
(Depending on your answers, this will involve between six and
eight short pages of questions and should take only about ten minutes to
complete).
Throughout the survey, please think about your dealings with your MAIN bank
during the past 12 months
Firstly, please tell us the name of
your MAIN bank and region in which you live.